F.A.Q’s
WHAT SHOULD I WEAR/BRING TO CLASS?
For safety reasons, we require all clients to wear Non-Slip Grip Socks. Socks can be purchased at our studio and prices range from $20-$25. Don’t worry about bringing cash, we can simply charge your credit card through your online account.
We recommend comfortable clothes that allow you to move easily.
Most athletes also bring a small towel and water.
We have small cubbies to store your personal belongings and we ask that you take off all loose/large jewelry, refrain from heavy perfumes/colognes, and turn your cell phones OFF.
All of our classes are scheduled through our online system. Clients must set up their profile by creating a user name and password and enter credit card information. Once that is set, you can purchase a series, make reservations, track your visits, and much more.
Our schedule opens up two weeks at a time, so make sure you sign up for all of your classes, as they will quickly fill up!
WHAT IS YOUR CANCELLATION/LATE POLICY?
Each class holds a limited number of spaces. In order to allow every athlete the opportunity to attend class, we have two levels of cancellation fees listed below. We apologize, but there are no exceptions!
Late Cancel Fee - A Late Cancel charge of $15 will be applied to your credit card on file if you cancel your spot within 12 hours of the scheduled class time. (You will not lose your class credit, however, please allow up to 12 hours to see the credit back on your account.)
No Show Fee - A No Show charge of $25 will be applied to your credit card on file if you cancel your spot within 2 hours of the scheduled class time or do not show up to class. (You will not lose your class credit, however, please allow up to 12 hours to see the credit back on your account.)
*Please note that you will see “Late Cancel” next to your reservation, noting that you WILL receive a charge if you cancel. It is important to note the time you are cancelling to determine whether you will receive a $15 or $25 fee.
Late Policy -If you arrive more than 5 minutes past scheduled class time, your space MAY be given to a standby client.
Early Cancel - If you cancel your spot BEFORE the 12-hour window, you will not be charged and you will be able to reserve another class right away.
WHAT IF A CLASS IS FULL ONLINE?
You may elect to be placed on the “Waiting List”. If someone cancels, you will automatically be given his or her spot based on your number on the wait list. Keep in mind that once you are placed in the class, our standard cancellation policy will apply so make sure to check back!
I HAVE NEVER DONE PILATES BEFORE; DO YOU SUGGEST I BEGIN WITH A PRIVATE SESSION?
We welcome athletes of all levels. Our instructors are trained to teach to all levels and will offer modifications to safely challenge you. We understand that regardless of where you are in your fitness journey, there are days when you feel stronger than others. For that reason, our workouts are created to motivate but also make you feel successful.
If you have specific medical conditions or severe back/joint pain that requires extra attention, we do recommend a private session so that you can feel comfortable with the equipment and get a sense of how your body will react to the pace of the workout.
